Refund & Exchange Policy
RETURNS & EXCHANGES
All products may be returned for any reason for a full refund or exchange up to 7 days from date of purchase. Those wishing to return items are requested to contact the seller for approval authorization prior to returning any item.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
We reserve the right to make changes to our site, our policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
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Return Policy
There are times when items are damaged, defective, or incorrectly shipped. If this is the case for you, we will gladly replace them and reimburse you for the return postage. If you need to return goods to us for whatever reason please email support@tributarycigars.com outlining the reason for return up to 7 days from date of purchase. Those wishing to return items are requested to contact the seller for approval authorization prior to returning any item.
Returns does not include shipping postage.
If you refuse the order, you will be charged for all shipping, delivery, & storage incurred. If it is an item that can be returned to stock a 20% restocking fee will be charged, if item is damaged or un-returnable no credit will be given. Custom orders receive no refund under any circumstances.
All returned merchandise must be unopened and in original condition and include an Return Merchandise Application (RMA) number clearly printed on the outside of the package. Return requests must be made within 7 days of delivery. Any shipping and/or handling charges on the original order cannot be refunded.